Account Deletion - RunAstra

Last updated: 1ᵉʳ May 2026

Overview

You may delete your RunAstra account and all associated data at any time, free of charge, without providing a reason. Deletion is immediate, complete, and irreversible.

For partial data deletion (journal, draw history, etc.) without deleting the account, see the Partial Data Deletion page.

Which data are deleted?

Account deletion triggers immediate erasure (cascading deletion at the database level) of:

• Your account profile (email, name, internal Google ID, RunAstra ID)
• Your astrological profile (date, time, place of birth, birth name)
• Your numerological profile (expression number, archetype)
• The history of all your draws (runes, Belline oracle, Marseille tarot)
• All AI‑generated interpretations for you
• Your personal journal entries
• Your daily check‑ins and cooldown counters
• Your token balance (remaining tokens are non‑refundable, see the dedicated section below)

Which data are retained (and why)?

For legal reasons (French accounting obligations, art. L123‑22 of the Commercial Code) and fraud prevention, certain data related to in‑app purchases are retained in an anonymised form:

These data do not allow you to be re‑identified after deletion. They are used solely for legal accounting obligations and possible tax audits.

How to delete your account?

Option 1 - From the app (recommended)

1. Open RunAstra on your Android device
2. Go to Profile (icon at the top‑right of the home screen)
3. Scroll down to the Account section
4. Tap Delete my account
5. Confirm by holding the validation button for 1.5 seconds (anti‑accidental‑click mechanism)

Deletion is immediate. You will be logged out and all your data will be erased within seconds.

Option 2 - By e‑mail (if you no longer have access to the app)

If you have lost your device, uninstalled the app, or cannot log back in:

1. Send an email to runastra.contact@gmail.com
2. From the email address associated with your Google account (the one used for Google Sign‑In in RunAstra)
3. With the subject: RunAstra Account Deletion Request
4. The body of the message may be empty or contain a simple “I request the deletion of my account.”

We verify that the request originates from the email address linked to the account (anti‑spoofing), then we proceed with the deletion within a maximum of 30 days (usually within 48 hours).

You will receive a confirmation email once the deletion has been completed.

What about in‑app purchases?

Tokens are consumable, non‑refundable digital goods once credited to your account (except in legal cases: accidental purchase within 48 hours, service outage, etc. - contact us).

Account deletion does not trigger any automatic refund of remaining tokens. If you believe you are entitled to a refund, contact runastra.contact@gmail.com before deleting your account (a deleted account is harder to analyze to verify eligibility).

For a direct refund via Google Play (purchase made less than 48 hours ago), use: https://support.google.com/googleplay/answer/2479637

Deletion from the device only

If you wish to uninstall RunAstra from your device without deleting your account (you keep the possibility to reconnect later), simply uninstall the application via the Android application manager. Your data remains on our servers and will be restored upon reconnection.

Questions?

• Email: runastra.contact@gmail.com
• Full privacy policy: https://runastra.com/privacy
• Partial data deletion: https://runastra.com/data-deletion